Delivery & Returns
Products are shipped from our UK office in Derbyshire. Replica shirts and accessories are generally held in stock but many items of training product are printed to order and can take up to 14 days. Please check with us if you need an item quickly,
Please allow slightly longer again for personalised products (names, initials etc).
Delivery Charge is £4.95
Returns & Exchanges
Returns are accepted on items as long as they are returned within 14 days and in a saleable condition (still in packaging, with tags etc.). The buyer is responsible for return postage (to our UK Office). You can expect a refund within 3-4 days of a safe return to us. Please use a tracked method of postage and hold on to postage receipts. Buyer is liable for any return postage.
We may be able to exchange items at the clubshop on matchdays, subject to stock availability.
Any delivery charges are non refundable.
We cannot arrange exchanges so if you would like an exchange (e.g. for a incorrect size) you would have to re-order the item you require and go through the returns process on the original.
ITMES WITH ANY PERSONALISATION CANNOT BE RETURNED
Please send returns to-
Kelme Returns, Kick Off Sport, Holt Lane, Matlock, Derbyshire DE4 3LY
Please include your order number and/or name so we can identify your order.